Terms & Conditions

Please read and con rm that you understand these policies, as they will affect your final invoice and/or the well being of your data. All service issues will be governed by these terms. 

ABANDONED PROPERTY

Neither Core 1 nor will its technicians will be held liable for equipment left over 30 days. All items left over 30 days will become the property of Core 1 and sold at market value to recuperate the cost incurred from the repair. 

DATA LOSS

Core 1 technicians will, to the best of their ability, be diligent in retaining the data on the customer’s data storage devices. However, in some instances, there may be loss of data. Whenever possible, the customer will be informed as to what his/her options are before the technician continues

to work on the storage device. Customers are given the option to have the storage device’s data backed up (if possible). IN NO EVENT WILL Core 1 PERSONNEL AND/OR APPOINTED CONTRACTORS BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES,
IN CONNECTION WITH, OR ARISING FROM THE WORKS PERFORMED ON THE SYSTEM REFERENCED IN THIS SERVICE REPAIR ORDER (INCLUDING, BUT NOT LIMITED TO, LOSS

OF DATA, APPLICATION PROGRAMS, USE, PROFITS OR OTHER ADVANTAGES, OR ANY REPLACEMENT OR DATA RECONSTRUCTION COSTS) 

DATA BACKUP

It is primarily the customer’s responsibility to back up any and all crucial data on any device turned over to Core 1 for service prior to visiting us for a repair. In the event that you wish to engage Core 1 in the backup of your data, our standard labour fee of $99.00/hour will apply. We can only attempt to backup data that is present and recoverable on the device at the time of repair, and data loss is still a possibility. 

EQUIPMENT INSURANCE

The customer is to assume all responsibility of insurance on equipment left at Core 1. 

REPAIR TIME

Repair time of three to ve working days is standard, depending on parts availability. To insure immediate attention from a Service Technician, a Queue Jump Fee of $75.00 is available. Regular hourly labour rates are still applicable when an item is “Queue Jumped.” 

WARRANTY REPAIR

Warranty repair work may require a proof of purchase provided by the customer, unless the equipment was purchased from Core 1. Warranty terms only apply to hardware issues. Software issues are NOT covered by warranty, as they are considered to be within the user’s control. 

INCIDENTAL EXPENSES

Any expense incurred by Core 1 in the facilitation of a service request not covered by warranty will be the customer’s responsibility, and we will bill accordingly. This includes, but is not limited to shipping and handling costs. 

NON-WARRANTY REPAIR

The hourly labour rate for all non-warranty service issues is $99.00/hour with a minimum charge of one hour for diagnostics. This fee will be applied to the cost of repair. 

SOFTWARE IS CUSTOMER’S RESPONSIBILITY

Should any software need to be reinstalled; Core 1 will do so upon request (and supply of media) at an additional charge of $99.00/hour Software installation and/or data backup and/ or restoration is not included in the repair agreement.