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iPad Support

 
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iPad Charging and Power support

If your battery won't charge or charges slowly or if you see an alert message, learn what to do.

If your device charges slowly or won’t charge

  1. Check your charging cable and USB adapter for signs of damage, like breakage or bent prongs. Don't use damaged accessories.

  2. Use a wall power outlet and check for firm connections between your charging cable, USB wall adapter, and wall outlet or AC power cable, or try a different outlet. Make sure you are using the correct wall adapter for your device.

  3. Remove any debris from the charging port on the bottom of your device, then firmly plug your charging cable into your device. If the charging port is damaged, your device probably needs service.

  4. Let your device charge for a half hour.

  5. Force restart your device:
    - On an iPad Pro 11-inch or iPad Pro 12.9-inch: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Press and hold the Power button until the device restarts.
    - On any other iPad Press and hold both the Home and Top (or Side) buttons for at least 10 seconds, until you see the Apple logo.

  6. Let your device charge for another half hour.

  7. If your device still won’t power on or charge, bring your device, charging cable, and charging adapter to our store, or contact us.

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If your battery Does not hold a charge for the expected amount of time

If your battery needs replacement, we can repair or replace your iPad for a battery service fee. There's no fee if your battery is defective and your iPad is covered by warranty, consumer law, or AppleCare+. Our warranty doesn’t cover wear from normal use.

If you have AppleCare+ for iPad, it offers replacement coverage if your iPad battery can hold only 80 percent or less of its original capacity.

iPad Battery Service Pricing

Model In-warranty or with AppleCare+ Out-of-warranty
All eligble iPad models $0 $129

All prices are in Canadian dollars and are subject to tax. If your iPad is out of warranty and requires shipping, we'll add an additional $ 10.77 shipping fee to the listed service price.

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iPad Screen repair

If your iPad screen breaks accidentally, you have the option to replace your iPad for an out-of-warranty fee. Accidental damage isn't covered by the Apple warranty or by consumer law.

If your screen cracks due to a manufacturing defect, it’s covered by the Apple warranty and consumer law.

The cost to replace an iPad with an accidentally damaged screen depends on your iPad model, any additional damage, and if you have AppleCare+ coverage.

AppleCare+ for iPad includes up to two incidents of accidental damage. Each incident has a service fee. You can use an incident for screen damage. If you don’t have AppleCare+, the out-of-warranty fee applies.

 

iPad model AppleCare+ service fee Out-of-warranty fee
iPad mini, iPad mini 2 $49 $259
iPad mini 3, iPad mini 4, iPad mini 5 $49 $379
iPad 2,
iPad Air,
iPad 5th Generation,
iPad 6th Generation
$49 $319
iPad Air 2,
iPad 4th Generation
$49 $379
iPad Pro 9.7-inch, iPad Air 3 $49 $489
iPad Pro (10.5-inch) $49 $579
iPad Pro 11-inch $49 $649
iPad Pro 12.9-inch
iPad Pro (12.9-inch,
2nd generation)
$49 $759
iPad Pro 12.9-inch (3rd generation) $49 $839

If your iPad issue is covered under our warranty or consumer law, you won't pay a fee. Otherwise, repairs are considered out of warranty (and not covered) when:

  • Your iPad is over one year old.

  • Your iPad screen gets broken accidentally.

  • Your iPad has other accidental damage or issues caused by unauthorized modifications.

If your iPad issue isn’t covered, you’ll pay an out-of-warranty fee unless your iPad has AppleCare+ coverage. AppleCare+ includes two incidents of accidental damage. You might be able to use one of those incidents for a cracked screen or for other damage to your iPad. Each AppleCare+ incident has a service fee, as shown.

Request iPad Service

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We require the Serial number of your device to determine specifics such as warranty status and model information.