Repair Terms & Conditions
Please read and confirm that you understand these policies, as they will affect your final invoice and/or the well being of your data. All service issues will be governed by these terms.
Repair time of three to five working days is standard, depending on parts availability. To ensure immediate attention from a Service Technician, a Queue Jump Fee of $75.00 is available. Regular labour rates are still applicable when an item is “Queue Jumped.”
Warranty repair work may require a proof of purchase provided by the customer, unless the equipment was purchased from Core 1. Warranty terms only apply to hardware issues. Software issues are NOT covered by warranty, as they are considered to be within the user’s control.
Any expense incurred by Core 1 in the facilitation of a service request not covered by warranty will be the customer’s responsibility, and will be billed accordingly. This includes, but is not limited to, shipping and handling costs.
The flat-rate labour charge for all non-warranty service issues is $99. This fee covers diagnostics as well as labour throughout the duration of the repair. Additional fees may apply. If there is any additional labour charge, this will be communicated prior to billing.
SOFTWARE IS CUSTOMER’S RESPONSIBILITY
Should any software need to be reinstalled; Core 1 will do so upon request (and supply of media). Software installation and/or data backup and/or restoration is not included in the repair agreement.
Neither Core 1 nor its technicians will be held liable for equipment left over 30 days. All items left over 30 days will become the property of Core 1and sold at market value to recuperate the cost incurred from the repair.
Core 1 cannot guarantee work performed on machines that have been damaged as a result of contact with liquid.
Core 1 technicians will, to the best of their ability, be diligent in retaining the data on the customer’s data storage devices. However, in some instances, data loss may occur or be required in order to perform repair. Whenever possible, the customer will be informed as to what his/her options are before the technician continues to work on the storage device.
IN NO EVENT WILL Core 1 PERSONNEL AND/OR APPOINTED CONTRACTORS BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, IN CONNECTION WITH, OR ARISING FROM THE WORKS PERFORMED ON THE SYSTEM REFERENCED IN THIS SERVICE REPAIR ORDER (INCLUDING, BUT NOT LIMITED TO, LOSS OF DATA, APPLICATION PROGRAMS, USE, PROFITS OR OTHER ADVANTAGES, OR ANY REPLACEMENT OR DATA RECONSTRUCTION COSTS)
It is the customer’s responsibility to back up all data on any device turned over to Core 1 for service prior to visiting us for a repair.
The customer is to assume all responsibility of insurance on equipment left at Core 1.